Frequently asked questions

Vehicle trackers can be self-installed via the OBD-II port in minutes, or professionally hardwired by our technicians for a hidden, tamper-resistant setup. Asset and personal trackers ship ready to use out of the box.

Devices use GPS combined with GSM/Wi-Fi positioning for accuracy typically within 2-5 meters outdoors, with fallback positioning in tunnels, parking garages, and other GPS-denied areas.

Vehicle trackers report every 5-10 seconds while moving. Asset and personal trackers can be configured for more frequent updates or longer intervals to save battery, depending on your needs.

Standard plans are billed monthly with no long-term contract. Enterprise plans may include multi-year pricing with additional discounts — talk to our sales team for details.

Location and vehicle data is encrypted in transit and at rest, and is only visible to your account's authorized users. We do not sell tracking data to third parties. See our Privacy Policy for full details.

Yes. Zatelco has local teams and support in Bahrain, Saudi Arabia (KSA), and Egypt. Devices use multi-network SIMs for cross-border routes — ask our team about coverage for your specific fleet paths.

Yes. For KSA fleets, Zatelco supports WASL platform integration and Madinati municipal compliance workflows. Our local team in Riyadh can guide you through registration, device installation, and ongoing compliance reporting. Contact us for a KSA-specific quote.

Trackers with a backup battery continue reporting and will alert you to power loss or tampering. Location history is cached locally on the device and syncs automatically once signal is restored.

Our support team is available by phone, email, and live chat, with 24/7 monitoring on Professional and Enterprise plans. See our Contact page for details.