Privacy Policy

This page is a starting template, not legal advice. Have it reviewed by a qualified lawyer before publishing, especially the sections on data retention and law-enforcement requests.

1. Introduction

This Privacy Policy explains how Zatelco ("Zatelco", "we", "us") collects, uses, and protects information when you use our website, GPS tracking devices, mobile app, and dashboard (together, the "Services").

2. Information we collect

We collect the following categories of information:

• ✓Location data from GPS tracking devices, including coordinates, speed, heading, and timestamps.
• ✓Device data such as device ID, battery level, signal strength, and diagnostic codes.
• ✓Account data including name, company, email, phone number, and billing details.
• ✓Usage data such as dashboard and app activity, log-in times, and support interactions.

3. How we use your information

We use collected information to provide live tracking, geofencing alerts, route history, and reporting features; to bill for the Services; to provide customer support; to improve device reliability and platform performance; and to comply with legal obligations.

4. Who can see tracked location data

Location data collected from a device is visible only to the account holder and the authorized users that account holder grants access to (for example, a fleet manager, a parent, or a designated administrator). Zatelco staff may access data only to provide support or as required by law.

5. Data sharing

We do not sell location or personal data to third parties. We may share data with service providers who help us operate the Services (such as mapping, SMS, or hosting providers) under confidentiality obligations, or when required by law or a valid legal request.

6. Data retention

Location history is retained according to your plan (for example, 30 days on Starter, 1 year on Professional). Account and billing data is retained for as long as your account is active and as required for legal and accounting purposes afterward.

7. Security

Data is encrypted in transit and at rest. Access to production systems is restricted to authorized personnel, and we monitor for unauthorized access. No system is 100% secure, and we encourage strong, unique passwords for your account.

8. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to withdraw consent for tracking of a device you control. Contact us at privacy@zatelco.com (placeholder address) to exercise these rights.

9. Cookies

Our website and dashboard use cookies and similar technologies for login sessions, preferences, and basic analytics. You can control cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the dashboard or by email before they take effect.

11. Contact us

Questions about this policy can be sent to privacy@zatelco.com or via our Contact page.